General
Billing, subscription management, and how to get help
14 articles
File Upload RequirementsSupported file formats and size limits for importing data into Shopify with Altera
Support FAQ & Hours of ServiceA summary of our support policies and SLA
Frequently Asked Questions (FAQ)Common questions and answers about using Altera for Shopify data import and export
Differences between Altera and MatrixifyWhy Altera is an alternative to Matrixify
Required Shopify API PermissionsLearn about which permissions are required for the Altera app
Data TransformationsAutomatically restructure spreadsheet data - rename, reorder, extract columns and more.
Community Plan LimitationsUnderstanding the features and limitations of Altera's free Community Plan
Developer PlanFree access for Shopify development stores and trial accounts
Altera Pricing PlansSimple plans designed to help you grow
Data Retention PolicyUnderstanding how long Altera keeps your uploaded files and exported data
Job Detail PageUnderstanding the job detail page interface for import and export jobs
Export Create PageUnderstanding the export configuration interface for creating and customizing Shopify data exports
Import Best PracticesTips and strategies to ensure successful, efficient, and safe data imports into your Shopify store
Understanding FiltersLearn how to use filters to narrow down your exports to specific data sets