General
Billing, subscription management, and how to get help
20 articles
- Email Notifications for JobsChoose when Altera emails you about import and export jobs, and override those settings for a single job.
- Metaobject import templateCreate a ready-to-edit Excel template pre-filled with every metaobject definition on your store, with the entry-import columns and example values
- How Altera is handling Shopify's new CollectionsCollections are now exported and imported through one unified data type that supports every kind of collection.
- Metafield import templateCreate a ready-to-edit Excel template pre-filled with every metafield definition on your store, with correct headers and example values
- Store migrationsPull data from another platform into an Altera spreadsheet you can then import into Shopify.
- Data PermissionsLearn how data permissions control which data types can be imported or exported on your store.
- File Upload RequirementsSupported file formats and size limits for importing data into Shopify with Altera
- Support FAQ & Hours of ServiceA summary of our support policies and SLA
- Frequently Asked Questions (FAQ)Common questions and answers about using Altera for Shopify data import and export
- Differences between Altera and MatrixifyYour existing spreadsheets work as-is, plus more data types, better error handling, and tools like a CLI and Google Sheets integration
- Required Shopify API PermissionsLearn about which permissions are required for the Altera app
- Data TransformationsAutomatically restructure spreadsheet data - rename, reorder, extract columns and more.
- Community Plan LimitationsUnderstanding the features and limitations of Altera's free Community Plan
- Developer PlanFree access for Shopify development stores and free trial accounts
- Altera Pricing PlansSimple plans designed to help you grow
- Data Retention PolicyUnderstanding how long Altera keeps your uploaded files and exported data
- Job Detail PageUnderstanding the job detail page interface for import and export jobs
- Export Create PageUnderstanding the export configuration interface for creating and customizing Shopify data exports
- Import Best PracticesTips and strategies to ensure successful, efficient, and safe data imports into your Shopify store
- Understanding FiltersLearn how to use filters to narrow down your exports to specific data sets